FAQ

  • 📦 Orders & Shipping
    • Do you ship to Singapore?
      • Yes. We ship exclusively to Singapore via trusted local couriers.
    • How much is shipping?
      • We offer Free Shipping on all orders.
    • How long will delivery take?
      • Orders are processed within 1–3 business days. Delivery typically takes 5-8 business days to arrive at your Singapore address.
    • Can I track my order?
      • Yes. Once your order ships, a tracking link will be sent to your email. You can monitor its journey in real time.

    🐱 Our Products (Cat & Desk Care)
    • Are your desk organizers suitable for small spaces?
      • Yes. Our products feature a minimalist, space-saving design, perfectly tailored for local HDB apartments and compact home offices.
    • Are your cat products safe and non-toxic?
      • Your cat's safety is our priority. All cat products are made from premium, eco-friendly, and non-toxic materials that are highly durable and pet-safe.
    • How do I clean my desk/cat organizers?
      • Most of our products can be easily maintained by wiping them down with a soft, damp cloth. Avoid using harsh chemical cleaners

     

    💳 Payments & Promo Codes
    • What payment methods do you accept?
      • We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayNow via secure checkout.
    • Do your prices include GST?
      • The price you see at checkout is final. Any applicable taxes are already included in the listed price

     

    🔄 Returns & Exchanges
    • What is your return policy?
      • We offer a 7-day return window from the date of delivery. Items must be unused, unwashed, and kept in their original minimalist packaging.

     

    • My item arrived damaged. What should I do?
      • We apologize for the inconvenience. Please email our team at info@paws2q.com within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.